DELIVERY & RETURNS
JUST THINGS WE LIKE offers express delivery worldwide. We are working with several shipping partners and we will select the most suitable carrier for your order to make sure you will receive your order as soon as possible.
Please read the below information carefully before placing an order.
WHEN WILL MY ORDER BE SHIPPED?
We process orders within 1-2 business days after placing the order. Once processed, you will receive an email with your tracking information. It may take up to 24 hours for the tracking information to be updated.
Upon receipt of your payment, orders are ready for dispatch – at the latest – one business day after. Please note orders are not processed or shipped over the weekend or Belgian holidays.
WHEN WILL MY ORDER ARRIVE?
Orders are shipped with different express carriers depending on the shipping country. For European orders, please allow 1 to 7 working days for delivery after receiving your shipment email, whereas for intercontinental orders, please allow 3 to 14 working days.
Delivery times are provided as guidelines only and do not take into account possible delays caused by payment authorization and/or stock availability and/or customs delays.
WHAT ARE THE SHIPPING CHARGES?
JUST THINGS WE LIKE offers free express delivery on fashion item and €250 on furniture within Europe. For international shipping, JUST THINGS WE LIKE offers express delivery for €10 on fashion item and €400 on furniture orders respectively.
Note that all prices are stated in EUR. There will be no additional taxes nor custom duties for articles shipped to countries within the European Union.
For shipment outside of the European Union, all additional taxes and custom duties should be taken care of by you upon delivery of the order. We recommend contacting your local customs office for information regarding these costs. The price associated with duties and taxes varies from country to country.
Should JUST THINGS WE LIKE mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due.
If additional taxes and custom duties were refused to be paid by the customer, these costs will get charged upon return and reimbursement of the initial purchase amount. In this case, shipping costs will be held from the initial purchase amount even if free standard delivery was applicable.
Note that JUST THINGS WE LIKE cannot be held responsible for any action and/or costs and/or taxes and/or delays due to customs over which it has no control.
An additional administration fee may be charged by the delivery company for orders that get returned from outside the EU.
WHAT IF I NEED TO CHANGE OR CANCEL MY ORDER?
Unfortunately, once an order is placed, we can no longer make changes. Please email us at firstname.lastname@example.org and we will take a look what we can do for you.
RETURNS & EXCHANGES
CAN I RETURN OR EXCHANGE MY ORDER?
All unworn items may be returned or exchanged within 14 calendar days of you receiving your order. If you want to return or exchange an item, please email email@example.com with the following information: order number, name on the order, email address the order was made with & your request. Upon receipt of your request, we will send you the return label.
WHAT ARE THE RETURN CHARGES?
You are responsible for the return cost of shipping and all other expenses. Shipping fees associated with making returns are thus the responsibility of you and will be deducted from your refund.
CAN I ASK FOR A REFUND?
As a condition for refund, the returned item(s) will undergo a quality control check. The item(s) should be returned new, unused, unwashed, and with all original JUST THINGS WE LIKE tags attached. Returns that have been worn, damaged, washed and altered will not be accepted or refunded and may be sent back to you at your expense.
Once approved, please allow 5-10 business days for your refund to be processed and another 5-10 days for the bank to post the refund to your account used for the purchase.